PRIVACY POLICY

Effective Date: January 2010 | Last Updated: October 2025

 

At Tribecom (referred to as “Company”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal data we collect from our clients, users, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or subscribe to our professional services (Website Development, Digital Advertising, AI Integrations, and Social Strategy).

1. Information We Collect

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, register an account, place an order, subscribe to a service, or fill out a form.

A. Personal Data

Name, email address (such as your contact configuration), phone number, billing address, and corporate details.

B. Financial Data

Payment details and card information. Note: All financial transactions are processed securely through our third-party payment gateway (Stripe). Tribecom does not store or have access to your full credit card details on our local servers.

C. Technical and Usage Data

IP addresses, browser types, domain configurations, website interaction metrics, and server access logs related to hosting or AI automation infrastructure.

2. How We Use Your Information

Tribecom processes your data to deliver, monitor, and optimize our professional services under legitimate business interests:

  • To provision and maintain secure hosting environments (e.g., AWS infrastructure).
  • To process monthly recurring subscriptions and manage administrative billing through Stripe.
  • To set up and execute paid marketing campaigns (Digital Advertising) on third-party platforms (Google, Meta).
  • To maintain automated backups, uptime logs, and secure AI workflow integrations.
  • To communicate with you regarding project updates, support tickets, or administrative notices.

3. Data Retention and Infrastructure Management

We retain your personal and technical data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, and reporting obligations.

  • Technical hosting assets, server logs, website snapshots, and DNS routing records are actively maintained during the lifecycle of your subscription.
  • Upon a validated and formal cancellation request, technical data and cloud instances will be safely de-provisioned and deleted from our active cloud databases to protect security and resource integrity.

4. Sharing Your Information

We do not sell, trade, or rent your personal identification information to third parties. We only share data with trusted service providers who assist us in operating our business and delivering services, provided that these parties agree to keep this information confidential. These include:

  • Infrastructure Partners: Cloud hosting and server deployment platforms (such as Amazon Web Services).
  • Payment Gateways: Merchant processors (Stripe) for automated billing management.
  • Advertising Environments: Ad networks used to execute your contracted digital strategy.

5. Security of Your Data

We implement industry-standard administrative, technical, and physical security measures (including secure sockets layer – SSL encryption and server-side tokenization) to protect your personal information from unauthorized access, loss, or alteration.

6. Your Legal Rights

Depending on your geographical location (such as the United States or the European Economic Area), you may hold specific rights regarding your personal data, including:

  • The right to access, correct, or request the deletion of your personal records.
  • The right to withdraw your consent for automated recurring data processing or marketing communications.
  • The right to review the activity logs of services provided to verify administrative transparency.

7. Contact Information

If you have any questions about this Privacy Policy, the data practices of this site, or to exercise your privacy rights, please contact our administrative officer at:

  • Company Name: Tribecom
  • Contact Email: hello@tribecom.co