TERMS AND CONDITIONS OF SERVICE

Effective Date: January 2010 | Last Updated: April 2025

 

Welcome to Tribecom (referred to as “Company”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website, as well as the purchase, subscription, and deployment of our professional digital services.

By accessing our website, purchasing our service packages, or subscribing to our monthly recurring plans, you (“Client”, “User”) agree to be bound by these Terms. If you do not agree to these Terms, you must not utilize our Services.

1. Scope of Services

Tribecom provides a suite of specialized digital B2B infrastructure and marketing solutions. The specific deliverables of each project will be defined in individual commercial proposals, governed by these general terms:

  • Website Development & Hosting: Provisioning of custom web design, development, and secure hosting infrastructure (utilizing industry-standard clouds such as Amazon Web Services – AWS).
  • Digital Advertising: Set up, optimization, and management of paid traffic campaigns (Google Ads, Meta Ads, etc.). Note: Client acknowledges that ad spend budgets are paid directly to the ad platforms and are completely independent of Tribecom’s management fees.
  • AI Integrations: Development and deployment of artificial intelligence workflows, automations, and API connections. Tribecom is not liable for third-party AI provider downtime or policy updates.
  • Social Strategy: Creation of content structures, branding guidelines, and digital positioning strategies. Timelines depend heavily on timely client approvals.

2. Subscription Billing & Recurring Payments

To maintain active digital assets, server runtimes, continuous optimization, and automated cloud backups, our services are structured under a recurring subscription model:

  • Billing Cycle: Subscriptions are billed on a month-to-month or annual basis, processed automatically via our integrated payment gateways (such as Stripe).
  • Continuous Service Authorization: By initiating any recurring service, the Client explicitly authorizes Tribecom to collect the designated amount automatically on each scheduled renewal date.
  • No One-Time Misrepresentations: All active recurring plans are strictly commercial subscriptions. Continued operational uptime, maintenance, and campaign optimization require ongoing compensation and do not constitute a “one-time” payment or donation under any circumstances.

Evidence of Active Use: The ongoing automatic processing of monthly payments without formal cancellation notice, paired with active digital campaigns or DNS records pointing to our server IP addresses, serves as conclusive evidence of active service utilization and acceptance of ongoing financial obligations.

3. Cancellation Policy & Procedures

Clients maintain the flexibility to request service termination under the following strict conditions:

  • Formal Request Required: Cancellations must be formally submitted in writing via email to administrative support at alejandrobernal@tribecom.co. Verbal notifications or unrecorded chats do not constitute a valid cancellation request.
  • Notice Period: Cancellation requests must be submitted at least seven (7) business days prior to the next scheduled renewal billing cycle to prevent automatic billing.
  • Post-Cancellation Infrastructure Policy: Upon the effective date of a validated cancellation, Tribecom will safely de-provision hosting environments, delete server instances (e.g., AWS LightSail instances), stop active AI automation pipelines, and pause advertising campaigns. Services cannot remain active or public once cancellation takes place.

4. Refund Policy

Due to the immediate allocation of cloud infrastructure resources, software licensing, labor hours, and campaign setups upon payment processing:

  • All monthly subscription payments, management fees, and setup costs are strictly non-refundable.
  • We do not offer pro-rated refunds for partial months of service or periods of client inactivity where the assets remain online and available.

Note on Unfounded Chargebacks: If a client initiates a payment dispute or chargeback claiming incorrect billing or false cancellation while their assets are active, functional, and consuming server or agency resources, Tribecom will present system logs, hosting uptime metrics, and payment histories to financial institutions to vigorously protect our corporate standing.

5. Intellectual Property & Corporate Attribution

Unless explicitly stipulated otherwise in a written agreement, Tribecom retains administrative management rights over the managed hosting architecture. As standard industry practice and part of our professional portfolio identity, a subtle, professional attribution text may be placed within the footer of websites developed and managed by us (e.g., “Developed by Tribecom”). This serves as authorization and verification of our legitimate partnership and service delivery to the Client.

6. Server Uptime, Backups, and Maintenance

We make every effort to maintain outstanding server performance and maximum uptime through strict infrastructure monitoring. We regularly execute automated snapshots and backups of data to preserve site integrity. However, Tribecom is not liable for data loss or service interruptions stemming from external third-party domain modifications, registrar failures, or localized client modifications executed outside our technical overview.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with applicable commercial laws. Any legal actions or disputes related to the validity of charges or breach of services must be filed within the appropriate local jurisdiction.

8. Amendments to Terms

Tribecom reserves the right to modify, amend, or update these Terms and Conditions at any time to reflect cloud infrastructure pricing, operational updates, or legal changes. The latest version will always be accessible on our primary public domain.

9. Contact Information

For any legal inquiries, administrative support, or formal cancellation requests, please contact us at:

  • Company Name: Tribecom
  • Contact Email: hello@tribecom.co